Privacy Policy
Effective date: December 17th, 2019.
MISSION STATEMENT
House of Sillage recognizes concerns about privacy and values the relationship we have with our clients.
The Privacy Policy below describes the types of personal information SILLAGE LLC (including HOUSE OF SILLAGE E-Commerce and other affiliates and subsidiaries which SILLAGE LLC either partners with or controls) may collect, use, store, and/or disclose information which has been collected, and applies to all users of SILLAGE LLC’s website: "https://www.houseofsillage.com” (the “Website” or “Site”).
We additionally will explain the choices available to our clients regarding how SILLAGE LLC uses this information, describe the measures we take to protect the security of this information and how our customers can contact us to discuss these privacy practices if they have further concerns.
ALL USERS OF THIS WEBSITE ARE BOUND BY THIS PRIVACY POLICY
Please carefully review this privacy policy, as continued use of this website will be understood and noted by SILLAGE LLC that you agree to be bound by these terms and conditions contained within this Privacy Policy. Additional terms and conditions are also applicable and may also be found at https://houseofsillage.com/pages/terms-conditions.
As used in this Privacy Policy, “we”, “our”, and similar terms are to mean House of Sillage, whereas “you”, “your”, “customer”, “client” and other similar terms are understood as terms referring to the website user, you.
By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by both our Terms and Conditions https://houseofsillage.com/pages/terms-conditions and this Privacy Policy.
IF YOU DO NOT AGREE TO THESE TERMS AND POLICIES, YOU MAY NOT USE OUR SITE.
CHANGES TO THE PRIVACY POLICY
The policies of this website are updated and maintained and may be amended. SILLAGE LLC will attempt to provide notice when significant changes in its policies occur, but it is also the responsibility of the users of SILLAGE LLC’s websites to be both familiar and up to date with the policies and terms & conditions which govern this website.
We reserve the right to change, update, modify this Privacy Policy from time to time, either in an effort to improve your experience as our client, or to reflect changes and requirements mandated by applicable law. We will attempt to provide notice whenever possible should significant changes to this Privacy Policy occur, and will post and explain these material changes on our site at least 30 days prior to the effective date of these changes unless we believe these changes must take effect earlier in or to comply with law or out of necessity in order to protect SILLAGE LLC and/or its clients. In such cases, these changes will still be accompanied with an explanation as to the change in policy and for what purpose.
BY USING THIS SITE AFTER SUCH CHANGES HAVE TAKEN EFFECT, YOU AGREE TO THESE CHANGES ARE BOUND TO THE REVISED PRIVACY POLICY and/or TERMS AND CONDITIONS.
AGE RESTRICTIONS
You must be 18 years old or the age of majority in your jurisdiction in order to make a purchase on our Site. If you are under 18 years old or the age of majority in your jurisdiction, you may not make a purchase on our Site. If you are under 13 years old, you may browse our Site, however, you may not provide personal information to us and may not register on this Site. This Site is not directed to children under 13 years old.
We do not knowingly collect or distribute personal information from persons under the age of 18. If you are the parent or legal guardian of a minor under 18 years of age and have reason to believe that your minor may have disclosed personal information to us, please contact us immediately at the contact information provided at end of this Policy so that we may delete any such information within our possession.
In addition, is we have reason to believe that we have inadvertently received personal information from anyone under that age of 18, we ourselves will take action to delete such information from our records.
WHAT INFORMATION MAY BE COLLECTED AND HOW IT IS COLLECTED:
YOUR PERSONAL INFORMATION
In order for you the user to use certain features of this site, we may collect, or you may be prompted to provide the following types of personal information:
E-mail address
Name
Mailing address
Telephone number
Mobile Number
Billing Information
Credit/Debit Card Information
Alternative or additional billing information and/or addresses
Other such information required to collect and process your payment
Sex
Date of birth
Products you browse while using this site
Products purchases
Gift recipient names, addresses, telephone numbers, e-mail addresses
Additional information you have provided regarding personal messages to be included with
purchases or other requests regarding the delivery of your order
We will require certain information from you in order to register you with this site, authenticate that information, and to process order payments and/or entries into promotional offers.
In addition to directly though this site, we collect information by use of email, mail, fax, telephone, SMS, and social media applications. We may collect information when you place an order with us, but may also collect information when you engage in other activities by and through us, including your use of other activities, services, products, and other such resources which we provide to our clients and users of this site.
For example, should you wish to register on this site to receive e-mails or SMS from House of Sillage or to purchase goods or services available through this site, we may use that information in the future to provide you invitations to certain future specials and/or promotions.
WE MAY COLLECT INFORMATION YOU PROVIDE TO US EVEN IF AN ORDER, REGISTRATION, OR OTHER PROCESS IS STARTED BUT NOT COMPLETED OR OTHERWISE CANCELLED.
USER ACTIVITY AND USAGE INFORMATION
In addition to the personal information described above, we may also collect data which is automatically generated by your usage of this site (“Usage Metrics”) that may or may not be associated with a person’s individual identity.
The kind of information we collect may include:
The pages you visit while on our site
The features you use while on our site
How long you visit our site
the domain name of the site from which you connected to our website from
the sites to which you connect to through using our site
Language preferences
Zip code
Area code
Unique device identifier
Location
Time zone
To the extent that non-personal information has been combined with personal information, this Privacy Policy will control and treat such combined information as being deemed personal information.
To the extent that such local laws may apply and consider certain information to be personal information, for instance in the case of IP addresses, we will treat such usage information as personal information.
Most usage data is currently collected using Cookies. A “Cookie” is a small data file which is sent to your browser from a web server. This cookie is then stored on your computer, and often indicates that a browser from that particular device is to be deemed a unique user.
We use these cookies then to let us know that you are a wholly new user, or a prior user, and as such, this allows us to then provide certain features on the basis of that knowledge.
The House of Sillage uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
Third parties beyond our control may also set their own cookies and tags through our services. We do NOT control such third parties or their privacy practices.
Most web browsers allow you to change the settings within the browser such that you can instruct the browser to prevent the use of cookies entirely, or that you be prompted before a cookie is installed to your device or accessed. Should you elect to disable cookies, some features on this website may not function properly, or your website experience may be one where you are required to login each time you access the website, your recently viewed products may not be made available, and other similar convenience features may be disabled.
EXCEPT AS DESCRIBED ABOVE, USAGE DATA IS NOT TREATED AS PERSONAL INFORMATION.
THIRD PARTIES
House of Sillage may utilize the services of Third Parties from time to time. Third Parties that are providing services to us may themselves collect or assist us in collecting personal information and/or user activity and usage data.
We may use third party web analytics services on this site, our social network pages, or our mobile applications, such as those of Adobe Site Catalyst and/or Google Analytics.
Third parties beyond our control may have different privacy practices, but we continue to either request or require such third parties to treat such personal information and/or user activity and usage data such that they are compliant with governing law and this Privacy Policy.
The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. You may deactivate the ability of these analytics services to analyze your browsing activities on this site. To learn more about web analytics service, and to exercise your choice with respect to their collection of information on this site:
For Adobe Site Catalyst, please click here;
To learn more about privacy and Google Analytics please consult the Google Analytics overview provided by Google at: http://www.google.com/intl/en/analytics/privacyoverview.html.
INTERNATIONAL RESTRICTIONS
This website does not intentionally market products or services to those visitors which reside outside of the United States of America. House of Sillage does not knowingly gather or solicit personal information from non-U.S. residents.
That said, this website is still accessible to those outside of the U.S. and those users who use this website, and who provide to us an email address, those users are deemed as expressly consenting that they wish to receive communications from House of Sillage.
WHY WE COLLECT YOUR INFORMATION
HOW YOUR INFORMATION IS USED
House of Sillage collects the information you provide in order to:
Send you promotional materials or other communications
Provide services to you
Notify you of other application products and services
Process your payment card transactions and/or gift card transactions
Create and manage your online account, including access to your online and in-store purchase
History
Provide shipping tracking and delivery information
Assist with product selection and replenishment
Respond to your inquiries and requests
Collect product and service satisfaction and review information
Tailor the ads displayed to you on our site and elsewhere to your interests and history with us
Communicate with you about, and administer your participation in special events, contests, sweepstakes, programs, surveys and other offers
Operate and communicate with you about our social network pages or mobile applications
Operate, evaluate and improve our business (including developing new products and services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)
Comply with applicable legal requirements, relevant industry standards and our policies
HOW WE MAY DISCLOSE YOUR INFORMATION TO OTHERS
HOUSE OF SILLAGE WILL NOT USE, SELL OR RELEASE ANY PERSONAL INFORMATION TO THIRD PARTIES EXCEPT AS DESCRIBED IN THIS POLICY.
House of Sillage does not rent lists, nor sell or otherwise disclose personal information it collects about you, except as described here.
Currently we may share your personal information with:
Third party service providers who have been contracted to perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform these services on our behalf or in order to comply with governing legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and provide web hosting, advertising and marketing services.
Other third parties with your consent
In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
We reserve the right to transfer personal information we have about you in the event that we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the purchaser/transferee to continue to use your personal information in a manner which is consistent with this privacy policy.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
WE ADDITIONALLY RESERVE THE RIGHT TO USE OR DISCLOSE ANY INFORMATION IN ACCORDANCE WITH APPLICABLE LAWS AND REGULATIONS.
PERSONAL INFORMATION
By providing us your personal information, you are granting House of Sillage the right to then use that information internally, without restriction, for the purposes of research, marketing, and/or product development.
We may also use that information to then contact you regarding current products or services, updates to this site, important changes in our terms of service, important changes in this Privacy Policy, information regarding in-store promotions, press releases, and other such announcements which concern the products and services that we provide. By providing us your e-mail address, you consent to us sending you such information, as well as consent to third-parties which we have partnered with sending you their own special promotions and offers at their own discretion.
USAGE DATA
We use site usage date to develop, improve, manage, and add additional features to this website. Site usage information gives us valuable insight in how this website is used by our clients.
To that end, sometimes we may aggregate collected site usage data with personal information in order to examine and address more specific problems, or simply to provide you with information about the products and services that we offer.
We may also aggregate anonymous usage data by itself to examine use trends and steer our website design choices.
SECURITY OF STORED INFORMATION
While we may provide encryption and other reasonable precautions in order to protect confidential information, we do not guarantee that stored information or information intended to be transmitted to us is secure.
WE DO NOT RESPOND TO DO NOT TRACK REQUESTS
Under California law, website and online service operators are required to disclose how they respond to web browser “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about a consumer’s online activities over time and across third party websites. We currently do not change our tracking practices in response to “do-not-track” requests.
California law also requires website and online service operators to disclose whether third parties may collect personal information about their users’ online activities over time and across different sites when the users use the operator’s website or service. Third parties that have content or services on our site such as a social feature, analytics service, or an advertising network partner, may obtain information about your browsing or usage habits but this information does not include personal information. These third parties do not change their tracking practices in response to “do-not-track” signals from your web browser and we do not obligate these parties to honor “do-not-track” signals. To learn more about browser tracking signals and “Do Not Track,” please visit http://allaboutdnt.org.
USES AND DISCLOSURES NOT IN HOUSE OF SILLAGE CONTROL
THIRD PARTY LINKS DIRECTING YOU TO OTHER SITES
Our website, e-mails, or other marketing materials may provide to you links to other websites for your convenience and information. Unless indicated otherwise, these websites operate independently from us. As such, these linked sites will have their own governing privacy policies, which are entirely out of our control. As such, we strongly suggest you review the privacy policies of any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.
ADVERTISEMENTS ON OTHER SITES WHICH DIRECT YOU TO THIS SITE
Advertisements for our products and services and this website may appear on third party websites. Some of these websites deliver these advertisements based upon data that has been previously collected about you past behavior online, this may include purchases or simply websites that you have browsed. They use this browsing information to provide advertisements about our products and services tailored to your interests (including for companies not affiliated with us). This process also helps us manage and track the effectiveness of our marketing efforts. To learn more about interest-based advertising, visit the Digital Advertising Alliance at www.aboutads.info/choices or the National Advertising Initiative at www.networkadvertising.org/choices.
HOW TO LIMIT THE USE OF PERSONAL INFORMATION
If you prefer not to have personal information collected from you, other than when making the disclosure necessary when you make a purchase, please refrain from making an account with us.
When receiving any promotional or marketing email we will always send to you a link to this Privacy Policy as well as a link to opt-out of receiving further promotional emails from us.
If you have an account with us but wish to adjust your preferences concerning promotional communications, please log in to your account or you can unsubscribe from any of the emails that are sent.
If you prefer that we not share your personal information provided by you with third parties for the purposes of marketing and promotions, please let us know by contacting us by email with your request, or by letter at the address indicated below. Please indicate what information you would like us to refrain from sharing and we will process your request as soon as reasonably practicable in accordance with governing law.
EMAIL: info@houseofsillage.com
WRITTEN LETTER:
House of Sillage, LLC
660 Newport Center Drive
Suite 660
Newport Beach, California 92660
REVIEW OF YOUR PERSONAL INFORMATION
CORRECTIONS
If you would like to update or correct information you have previously provided to us, please send us an e-mail or letter indicating your new information, as well as the original name, postal address, and e-mail address we would have on file for you.
ACCOUNT TERMINATION AND DELETION OF DATA
Upon your request, we will delete your account and contact information from our active databases. Your account and such information will be deleted as soon as practicable based on your account activity and in accordance with our standard practices, our information retention policy, and applicable law. To make this request, either go to your account settings or contact us using the contact information provided above. We will retain in our files some of your Personal Information, to prevent fraud, to troubleshoot problems, to assist with any investigations, to enforce our Terms of Use and to comply with legal requirements. Therefore, you should not expect that all your Personal Information will be completely removed from our databases in response to your requests. Additionally, we keep a history of changed information to investigate suspected fraud with your account.
QUESTIONS, COMMENTS, CONCERNS
Our relationship with our clients and the public is important to us. As such, your feedback is always welcome. To contact us with your questions of comments, please e-mail us at info@houseofsillage.com or sent a written letter to the address provided above.